Managed Services
You're not buying a help desk. You're adding to your EHS technology team. In-house EHS technology expertise is expensive to build, hard to keep, and fragile when one person leaves. Managed Services gives you more capability than a single hire, without the cost and risk of building it in-house, and keeps the environment moving as backlogs grow, requirements change, and releases arrive.
Across complex, regulated EHS environments.
Coordinated enterprise rollout on one go-live date.
Prepared for the same enterprise go-live.
A scalable EHS platform rollout across a rapidly growing organization.
Why teams use Alcan
Why teams use Alcan
- Building in-house platform expertise is expensive, and it walks out the door when one person leaves.
- Your enhancement backlog keeps growing.
- You know what you want operationally but are not sure how to build it technically.
- A change is too complex or risky to attempt without experienced support.
- Reporting or integration issues need investigation.
- Your administrators need additional capacity.
- Or you simply do not know where to start.
Three layers of value
Three layers of value
GET IT DONE
Configuration, reporting, troubleshooting, integrations, data changes, patch updates, investigation, and administration.
GET BETTER AT IT
Environment-etiquette workshops, configuration guidance, knowledge transfer, and practical educational content help your internal team become more capable.
KEEP MOVING FORWARD
Regular conversations, patch guidance, examples from other implementations, and proactive ideas turn ongoing support into continuous improvement.
How it works
One portal. Expert capacity. Clear visibility.
Customers purchase an allocated pool of expert hours. Requests, questions, and enhancements are submitted through a dedicated customer portal and assigned to an Alcan specialist. We investigate the request, work with your team to understand the need, recommend an approach, and estimate the effort. Smaller support and enhancement needs stay within Managed Services. Larger changes are scoped as dedicated projects so they receive the planning, testing, and delivery discipline they require.
Included support
Included support
Additional value can include patch guidance, environment-etiquette workshops, educational configuration content, and regular account conversations.
Our philosophy
Good managed services should reduce dependency, not create it.
We want to solve today's request while making your team more capable tomorrow. That means sharing what we have learned, explaining why changes are being made, and helping internal teams manage the environment more effectively.
What usually comes next
What usually comes next
PERFORMANCE NAVIGATOR
Not sure what to fix? Performance Navigator finds where users, data, imports, configuration, and dashboards are letting you down, and builds the plan with you.
Learn moreIMPLEMENTATION & OPTIMIZATION
Build the improvements: workflow redesign, form simplification, notification logic, reporting and dashboards, integrations, and data changes.
Learn moreStart with where you are